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Customer service 24/7 and an NPS of 63
What is the magic behind achieving an astonishing customer service Net Promoter Score (NPS*) of 63!? Well, the answer is that you need to provide the best servi...
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Lower CO2 emissions in the pharma cold chain with recyclable containers
As part of Envirotainer’s sustainability efforts, we have calculated the amount of CO2 emissions when shipping temperature-sensitive pharmaceuticals in our acti...
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How China Southern Airlines improved its capabilities of temperature-controlled shipping to Europe
China Southern Airlines has quickly become a strong player for shipments of pharmaceuticals in Europe. To improve its capabilities and product offerings, the co...
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Designing an agile cold chain to export biologics at short notice
A fast-growing Asian pharmaceutical company needed a reliable cold chain solution for shipping a sensitive biosimilar product across the world. The manufacturin...
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Cold chain for high-value pharma with zero (0) adverse events in four consecutive years
A pharmaceutical company has shipped a high-value and temperature-sensitive medicine from its Ahmedabad, India manufacturing site to the United States with zero...