Customer Service stays open 24/7

Mattias Isaksson Head of Marketing & Communications
mattias.isaksson@envirotainer.com

On January 18th, 2020, we expanded our service offering to better support our customers on weekends. During weekdays we cover the globe by handing over between our different regional operations centers for full-service support.

“On the weekends we have added technical support that picks up the gap over the weekend in a more streamlined and easy-to-use way. The technical support will, for example, be able to help a customer that, for some reason, is unable to use the online booking platform to make changes. They will also be able to help trouble-shoot and, in the unlikely event, provide a replacement unit”, explains Karin Torvenius, Global Customer Service Manager at Envirotainer.

One key benefit of this improved set-up is that it utilizes the same phone number(s) and e-mail as the normal customer service. This means that our customers will benefit from the same state-of-the-art system support on the weekends as during the regular work week and all queries will managed in a consistent way to ensure the best possible customer service.  We consider this to be our industry’s first true 24/7 customer support.

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