“On the weekends we have added technical support that picks up the gap over the weekend in a more streamlined and easy-to-use way. The technical support will, for example, be able to help a customer that, for some reason, is unable to use the online booking platform to make changes. They will also be able to help trouble-shoot and, in the unlikely event, provide a replacement unit”, explains Karin Torvenius, Global Customer Service Manager at Envirotainer.
One key benefit of this improved set-up is that it utilizes the same phone number(s) and e-mail as the normal customer service. This means that our customers will benefit from the same state-of-the-art system support on the weekends as during the regular work week and all queries will managed in a consistent way to ensure the best possible customer service. We consider this to be our industry’s first true 24/7 customer support.