Customer Support

Our customer service staff are located in our regional operations centers which provides a number of benefits for you as our customer.

The ability to use online tools makes it easy for you to access the services you need, when you want to. There are also instances when you want to talk to a person.

Our customer service staff are located in our regional operations centers which provides a number of benefits for you as our customer. They have a very good understanding of local market conditions and speak the local language. They also have easy access to other parts of the business to help answer your questions or quickly resolve any issues. And maybe most importantly, they are in the same time zone as you.

Operations Center - EMEA

Envirotainer GmbH
Lyoner Strasse 20
DE-60528 Frankfurt am Main
Germany
Phone: +49 69 69 76 790
Opening hours: Mon-Fri, 07.00-18.00 CET

Email Customer Services

Operations Center - Americas

Envirotainer Inc
222 West Las Colinas Blvd
Suite 1605 North Tower
Irving TX 75039
USA Phone: +1 972 831 3800
Toll-free phone (US & Canada): +1 800 227 8298
Opening hours: Mon-Fri, 07.00-18.00 CT; Sat, 09.00-18.00

Email Customer Services

Operations Center - APAC

Envirotainer (SIN) Pte. Ltd.
1 Gateway Drive
Westgate Tower, #09-01/03
Singapore 608531
Phone (Singapore and other APAC countries): +65 641 55 331
Phone (Australia):+61 (0)282 781 371 
Phone (Japan):+81 (0) 345 789 153
Phone (China): 400 120 5442
Opening hours: Mon-Fri, 07.00-17.30 SGT

Email Customer Services

Need help?

Contact Us

Whether you would like to know more about our services or to book an active container, there are many ways to get in touch with us. Contact one of our colleagues for a free consultation and see how we can help you balance quality versus cost. 

Dictionary

Are you familiar with the cold chain linguistics? Numerous abbreviations and internal phrases are used every day in the cold chain industry. To increase your knowledge of the industry, we will guide you through the terminology.

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Frequently Asked Questions

Do you wonder about how to monitor your shipment? Or do you have questions about what languages Envirotainer Academy is held in? Here are some of the most common questions about Envirotainer cold chain products and solutions listed, together with the related answers.

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